Prof. Alen Lukovic offers iPad consultation lessons in the library every Tuesday, 7th period (13.35 – 14.15).
In urgent cases, Mag.a Tamara Gruber or Mag. Thomas Gatterer can also be contacted.
In some cases it may be helpful to visit the official OeAD support site.
Apple-ID
Data Backup and iCloud Usage on the iPad
Forgotten Device Password
App “Find my”
Family Sharing
Screen Time
App Download
Broken or Lost Device
Insurance
School Change
Die Apple-ID setzte sich aus dem Portal-Tirol-Benutzernamen + “@agibk.onmicrosoft.com” zusammen.
Beispiel: lhuber@agibk.onmicrosoft.com
Das Passwort entspricht dem von Portal Tirol. Sollte das Passwort vergessen werden, kann der Klassenvorstand/die Klassenvorständin ein neues vergeben.
Here you will find an overview of how to activate important functions and how to save your data securely in the cloud. Instructions for the most commonly used cloud solutions are provided, although using your own cloud solutions is, of course, also possible.
Important: To take full advantage of the school features, please ensure that the iPad is signed into iCloud with the school account (managed Apple ID). This is a requirement for the seamless synchronization of teaching materials.
Tip: Select the “Optimize iPad Storage” option to save storage space on the device.
The iPad uses the “Files” app as the central location for all documents.
Within an app: Tap the “Share” icon (square with an upward arrow) and select “Save to Files”. Select the iCloud Drive folder there.
In the Files app: You can simply move documents into the iCloud folder via drag-and-drop.
Since our school uses Microsoft 365, OneDrive is another option for data backup.
Now you can directly select “OneDrive” as the destination when saving documents.
Important: By default, Procreate files (.procreate) are not automatically backed up to the iCloud Photo Library. Should the iPad be damaged, this data will be lost unless you export it manually.
Select the destination folder in the Files app.
Note: We recommend that you regularly back up important projects in .procreate format to OneDrive so that you can restore them at any time in the event of a device change or defect.
Goodnotes often contains the entirety of a student's handwritten notes for the school year. To prevent data loss, there are three methods: ongoing synchronization, manual backup, and automatic backup.
To ensure that documents stay up to date and are immediately available if the device is changed:
If you would like to (additionally) save an important project or a completed school year separately:
Instructions for setting up an automatic backup can be found online.
The device password is necessary even when using Touch ID when the device is restarted.
In case the device is still connected to the WLAN, the password can be reset via the internet. Otherwise, the device has to be set up again. Therefore, the device should not be turned off in the meantime if possible.
Unfortunately, the “Find my” app does not work with managed Apple IDs. Locating the devices is only possible if the device is connected to WiFi.
This is due to technical restrictions or legal requirements (managed Apple ID), over which the school unfortunately has no influence.
The use of the “Family Sharing” function is not possible with a managed Apple ID.
This is due to technical restrictions or legal requirements (managed Apple ID), over which the school unfortunately has no influence.
Generally, it should be possible for the children to use the iPad at any time and appropriate consumption should be discussed. Since experience shows that this is not always possible, a screen time (time limit) can be set on the iPads. Please make sure that you do not prevent participation in class by imposing too strict restrictions!
Addition from saferinternet.at (German):
It is also possible to use “screen time” to set preferences for objectionable content, purchases and downloads and privacy. You can also restrict access to certain apps.
Sometimes issues occur when downloading apps. In most cases, the problem can be resolved by following one (or more) of these steps:
Students generally cannot install apps from the App Store using their school Apple ID. If you, as a parent or guardian, wish to install additional apps for private use, you are welcome to do so. Please note the information regarding child protection (see above). To do this, you must create an Apple ID for your children (see below). You are solely responsible for this Apple ID (including the password) and for any apps purchased or installed with it. The school does not provide support for this.
(If a private Apple ID already exists, steps 1 and 2 can be skipped)
Please note: This Apple ID can be used for all services (iMessage, FaceTime, etc.) except iCloud. The iCloud must continue to use the school Apple ID to ensure smooth interaction between student and teacher devices. Therefore, the school Apple ID must remain active in the system settings.
In the event of a loss within the school, the device can usually be located, as it is typically still connected to the Wi-Fi. Outside the school, locating the device is usually not possible (unless it is connected to the home Wi-Fi or another network).
Unfortunately, repairs cannot be arranged through the school. Please also refer to the explanations provided by OeAD – Digtiales Lernen: Warranty, Insurance & Repairs.
In some cases, household insurance may cover the damage, but usually only for the paid personal contribution (~€88/100).
In the event of a new purchase/replacement, the device must be registered in the school's administration. For this purpose, please carry out the device check before a possible purchase and then hand over the device before putting it into operation together with the confirmation received through the check to Mag.a Tamara Gruber or Mag. Thomas Gatterer.
Please also refer to the explanations of OeAD – Digtiales Lernen: Warranty, Insurance & Repairs.
Unfortunately, only one device can be obtained through the device initiative, which means no additional device can be purchased via the school. Throughout lower secondary school, a compatible device must be available, which is why a new purchase may be required. However, there is no objection to purchasing a suitable used or refurbished device.
In the case of a new purchase/replacement, the device must be registered with the school administration. Please carry out the device check before making a purchase and then hand over the device together with the confirmation received from the check to Mag.a Tamara Gruber or Mag. Thomas Gatterer before putting it into operation.
Pen tips can be purchased via justEDU.
In general, other Active Pens or keyboards can also be used (not necessarily from justEDU or Apple).
A loan device can be arranged through the school temporarily (maximum 4 weeks). Please contact the class teacher for this.
Often the household insurance will cover the owner's share (approx. €88) in case of damage. For this purpose, the handover document, which your child received when the equipment was handed out, may be required.
It is therefore recommended by the OeAD to get an additional insurance.
One possibility is the insurance offered by IT-Team.
If your child has already received a device under the device initiative, a new device cannot be claimed. Since the use of an iPad is mandatory, the device can be exchanged, for example, through the Device Exchange.
If you decide to purchase a new one, please follow the procedure as stated under Device broken or lost.
Please inform Mag.a Tamara Gruber or Mag. Thomas Gatterer to have the device removed from the school's administration. If a transfer to another Austrian school takes place, the device must be reintegrated into the administration there or, if necessary, replaced if a different type of device is used. Please contact the respective school to find out how to do this.
